Privacy overview
general information
The following information gives you an easy-to-understand overview of what happens to your personal data when you visit this website. The term “personal data” includes all data with which you can be personally identified. Detailed information on data protection can be found here in our privacy policy, which we will provide to you following this copy.
Data collection on this website
Who is responsible for data collection on this website? The data on this website is processed by the website operator, whose contact information can be found in the “Information about the responsible body (referred to as “data controller” in the GDPR)” section of this privacy policy.
How do we collect your information?
We collect your information when you provide it to us. For example, this could be information that you enter in our contact form. Other data is collected automatically by our IT systems or after you have agreed to the collection during your visit to the website. This data is primarily technical information (e.g. web browser, operating system, or time of access to the website). This information is automatically collected when you access the website.
What purposes do we use your data for?
Some of the information is generated to ensure the error-free delivery of the website. Other data can be used to analyze your usage behavior.
What are your rights with regard to your data?
You have the right to receive information about the origin, recipient and purpose of your archived personal data at any time without charging a fee. You also have the right to request that your data be corrected or deleted. If you have consented to data processing, you have the option to withdraw this consent at any time, with effect for the future. You also have the right to request that the processing of your data be restricted under certain circumstances. In addition, you have the right to lodge a complaint with the competent supervisory authority. Please do not hesitate to contact us at any time if you have any questions about this or other privacy-related topics.
Analytical tools and tools from third parties
It is possible that your surfing behavior may be statistically analyzed when you visit this website. Such analyses are mainly carried out using so-called analysis programs. Detailed information about these analysis programs can be found in our privacy policy below.
hosting
External hosting
This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host's servers. This includes IP addresses, contact requests, metadata and messages, contract information, contact information, names, website accesses, and other data generated via a website.
The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 (1) (b) GDPR) and in the interest of a secure, fast and efficient provision of our online services by a professional provider (Art. 6 (1) (f) GDPR). Our host will only process your data to the extent necessary to fulfill its performance obligations and to follow our instructions with regard to this data.
data processing
We have concluded a data processing agreement (DPA) with the provider mentioned above. This is a data protection contract that ensures that it processes personal data of our website visitors only on the basis of our instructions and in accordance with the GDPR.
3. General information and mandatory information
Data protection
The operators of this website and its pages take the protection of your personal data very seriously. We therefore treat your personal data confidentially and in accordance with legal data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and for what purposes we use this data. It also explains how and for what purpose the data is collected.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may have security gaps. It is not possible to completely protect data from access by third parties.
Information about the responsible body (referred to as “data controller” in the GDPR)
The person responsible for data processing on this website is:
Ossama Alasmar
EXTENT CORPORATE PROVIDER LLC
Office 1602, Empire Heights Tower B
00000 Business Bay, Dubai, United Arab Emirates
Telephone: +971 50 777 0383
email: info@extent.ae
The person responsible for processing is the natural or legal person who, alone or together with others, determines the purposes and means of processing personal data (e.g. names, email addresses, etc.).
Storage period
Unless a specific storage period is specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted, unless there are other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion takes place after these reasons cease to apply.
Information about data transfer to the USA and other non-EU countries
Among other things, we use tools from companies based in the United States or other non-EU countries that are uncertain about data protection law. If these tools are active, your personal data may be transferred to and processed in these non-EU countries. We must point out that a level of data protection comparable with the EU cannot be guaranteed in these countries. For example, US companies are required to share personal data with security authorities, and you, as a data subject, have no opportunity to defend yourself in court. It cannot therefore be ruled out that US authorities (e.g. the Secret Service) may process, evaluate and permanently archive your personal data for monitoring purposes. We have no influence on these processing processes.
Withdrawal of your consent to data processing
A variety of data processing processes are only possible with your express consent. You can also withdraw consent that you have already given at any time. The lawfulness of the data collection carried out up to the time of revocation remains unaffected by this.
Right to object to data collection in special cases; right to object to direct marketing (Art. 21 GDPR)
In the event that data processing is processed on the basis of Art. 6 (1) (e) or (f) GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation. This also applies to profiling based on these provisions. The legal basis on which data processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned, unless we can demonstrate compelling legitimate grounds for processing your data that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims (objection in accordance with Art. 21 (1) GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing. This also applies to profiling, insofar as it is associated with such direct advertising. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection in accordance with Art. 21 (2) GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of breaches of the GDPR, data subjects have the right to complain to a supervisory authority, in particular in the Member State in which they have their habitual residence, place of work or place of the alleged infringement. The right to file a complaint is independent of any other administrative or judicial process available as an appeal.
Right to data portability
You have the right to request that we hand over to you or a third party the data, which we process automatically based on your consent or to fulfill a contract, in a common, machine-readable format. Should you request the direct transfer of data to another person responsible for processing, this will only be done if it is technically feasible.
SSL and/or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the operator of the website, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection when the browser's address line changes from “http://” to “https://” and the lock icon appears in the browser line. If SSL or TLS encryption is enabled, data that you submit to us cannot be read by third parties.
Encrypted payment transactions on this website
If, after concluding a paid contract with us, you are required to provide us with your payment details (e.g. account number, if you give us a direct debit authorization), this data is required to process payments. Payment transactions using common means of payment (Visa/MasterCard, direct debit) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection when the browser's address line changes from “http://” to “https://” and the lock icon appears in the browser line. If communication with us is encrypted, third parties cannot read the payment information that you provide to us.
Information about correction and deletion of data
Within the framework of applicable legal provisions, you have the right at any time to request information about your stored personal data, its origin and recipients, and the purpose of processing your data. In addition, you may have the right to correct or delete your data. If you have any questions about this or other questions about personal data, you can contact us at any time.
Right to restrict processing
You have the right to request that the processing of your personal data be restricted. You can contact us at any time for this purpose. The right to request the restriction of processing applies in the following cases:
Should you dispute the accuracy of your data archived with us, we usually need a certain amount of time to verify this claim. As long as this review continues, you have the right to ask us to restrict the processing of your personal data.
If the processing of your personal data was/is carried out unlawfully, you have the option to request that the processing of your data be restricted instead of requesting the deletion of this data.
If we no longer need your personal data and you need it to assert, exercise or defend legal claims, you have the right to request that the processing of your personal data be restricted instead of deletion.
If you have filed an objection in accordance with Art. 21 (1) GDPR, your rights and our rights must be balanced against each other. As long as it is not yet clear whose interests prevail, you have the right to request that the processing of your personal data be restricted.
If you have restricted the processing of your personal data, this data — with the exception of archiving — may only be processed with your consent or to assert, exercise or defend legal claims or to protect the rights of other natural or legal persons or for important reasons of public interest cited by the European Union or a member state of the EU.
Collection of data on this website
cookies
Our websites and pages use so-called “cookies.” Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (persistent cookies). Session cookies are automatically deleted as soon as you end your visit. Persistent cookies remain archived on your device until you actively delete them or your web browser automatically deletes them.
In some cases, it is possible that third-party cookies are stored on your device as soon as you enter our website. These cookies enable you or us to use certain services provided by the third party (e.g. cookies to process payment services).
Cookies have a variety of functions. Many cookies are technically necessary because certain functions of the website would not work without them (e.g. the shopping cart function or the display of videos). The purpose of other cookies may be to analyze user behavior or to display advertising messages.
Cookies that are necessary to carry out electronic communication transactions (necessary cookies) or to provide certain functions that you would like to use (functional cookies, e.g. for the shopping cart function) or those that are necessary to optimize the website (e.g. cookies that provide measurable insights about the web audience) are stored on the basis of Art. 6 (1) (f) GDPR, unless there is another legal basis listed. The operator of the website has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of the operator's services. If your consent has been obtained to store cookies, the respective cookies are stored exclusively on the basis of the consent given (Art. 6 para. 1 lit. a) GDPR); this consent can be withdrawn at any time.
You can set your browser so that you are informed when cookies are set and only allow cookies to be accepted in individual cases. You can also exclude the acceptance of cookies for certain cases or in general or activate the delete function so that cookies are automatically deleted when you close the browser. If cookies are deactivated, the functions of this website may be limited.
When using third-party cookies or using cookies for analysis purposes, we will inform you separately in connection with this privacy policy and, if necessary, ask for your consent.
contact form
If you send us inquiries via the contact form, we will store your details from the enquiry form, including the contact details you provided there, for the purpose of processing the enquiry and in case of follow-up questions. We will not share this information without your consent.
This data is processed on the basis of Art. 6 (1) (b) GDPR if your request is related to the performance of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively processing the inquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR) when this has been obtained.
The data you enter in the contact form will remain with us until you ask us to delete the data, withdraw your consent to storage or when the purpose of storage no longer applies (e.g. after we have completed our response to your request). Mandatory legal provisions, in particular retention periods, remain unaffected by this.
Request via email, phone or fax
If you contact us by email, telephone or fax, your request, including all resulting personal data (name, concern), will be stored and processed by us for the purpose of processing your request. We will not share this information without your consent.
This data is processed on the basis of Art. 6 (1) (b) GDPR if your request is related to the performance of a contract or is necessary to carry out pre-contractual measures. In all other cases, the data is processed on the basis of our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 (1) (f) GDPR) or on the basis of your consent (Art. 6 (1) (a) GDPR), if this has been obtained.
The data you provided to us via a contact request will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after your request has been completed). Mandatory legal provisions — in particular statutory retention periods — remain unaffected by this.
Communication via WhatsApp
To communicate with our customers and other third parties, we use, among other things, the WhatsApp instant messaging service. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Communication is encrypted end-to-end (peer-to-peer), which prevents WhatsApp or other third parties from gaining access to the communication content. However, WhatsApp gets access to the metadata created during the communication process (such as sender, recipient, and time). We would also like to point out that WhatsApp claims to share personal data of its users with its US parent company Facebook. For more details on data processing, please see WhatsApp's privacy policy at: https://www.whatsapp.com/legal/#privacy-policy.
The use of WhatsApp is based on our legitimate interest in communicating as quickly and effectively as possible with customers, prospects and other business and contractual partners (Art. 6 para. 1 lit. f) GDPR). If appropriate consent has been obtained, data processing is carried out exclusively on the basis of consent; consent can be withdrawn at any time with effect for the future.
The communication content exchanged between us and via WhatsApp remains with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after processing your request). Mandatory legal provisions, in particular retention periods, remain unaffected by this.
We use WhatsApp in the “WhatsApp Business” variant.
Data transfer to the USA is based on the European Commission's Standard Contractual Clauses (SCC). Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum?lang=en.
We have set up our WhatsApp accounts in such a way that there is no automatic data reconciliation with the address book on the smartphones used.
social media
Instagram plugin
We have integrated functions of the public media platform Instagram into this website. These features are offered by Facebook Ireland Ltd., based at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
If you are logged into your Instagram account, you can link content from this website to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to this website with your user account. We would like to point out that, as the provider of the website and pages, we have no knowledge of the content of the transmitted data and its use by Instagram.
Data is stored and evaluated on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the highest possible visibility on social media. If there is a corresponding declaration of consent, the data will be processed exclusively on the basis of Art. 6 (1) (a) GDPR. Such consent can be withdrawn at any time.
Insofar as personal data is collected on our website using the tool described here and forwarded to Facebook or Instagram, we and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). Joint responsibility is limited exclusively to the collection of data and its transmission to Facebook or Instagram.
The processing carried out by Facebook or Instagram after forwarding is not part of the joint responsibility. The obligations incumbent on us together have been set out in a joint processing agreement. The text of the agreement is available at: https://www.facebook.com/legal/controller_addendum.
In accordance with this agreement, we are responsible for providing privacy information when using the Facebook or Instagram tool and for implementing the tool on our website in a privacy-secure manner. Facebook is responsible for the data security of Facebook or Instagram products. You can assert data subject rights (e.g. requests for information) with regard to the data processed by Facebook or Instagram directly with Facebook. If you assert the rights of data subjects with us, we are obliged to forward them to Facebook.
Data transfer to the USA is based on the European Commission's Standard Contractual Clauses (SCC). Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://help.instagram.com/519522125107875 and https://de-de.facebook.com/help/566994660333381.
For more information on this topic, please see Instagram's privacy policy at: https://help.instagram.com/519522125107875.
6. Analysis Tools And Advertising
WordPress statistics
This website uses “WordPress Statistics” to statistically evaluate visitor accesses. The provider is Automattic Inc, 60 29th Street #343, San Francisco, CA 94110-4929, USA.
WordPress Statistics uses technologies that enable user recognition for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). For analysis purposes, WordPress Stats collects, among other things, log files (referrer, IP address, browser, etc.), the origin of website visitors (country, city) and what actions they have carried out on the website (e.g. clicks, views, downloads). The information collected about the use of this website is stored on servers in the United States. Your IP address is anonymized after processing and before saving the data.
The use of this analysis tool is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the anonymous analysis of user behavior in order to optimize the operator's website and advertising. If appropriate consent has been obtained (e.g. consent to the storage of cookies), processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; consent can be withdrawn at any time.
Facebook pixels
To measure conversion rates, this website uses the visitor activity pixel from Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook's statement, the collected data is also transferred to the USA and other third countries.
This tool allows page visitors to be tracked after they have been redirected to the provider's website after clicking on a Facebook ad. This makes it possible to analyze the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns.
For us as operators of this website, the data collected is anonymous. We are unable to draw conclusions about the identity of users. However, Facebook archives the information and processes it so that a connection to the respective user profile can be established and Facebook is able to use the data for its own advertising purposes in compliance with the Facebook data usage policy. This allows Facebook to place ads on Facebook pages, but also in locations outside of Facebook. As the operator of this website, we have no influence on the use of this data.
The Facebook pixel is used on the basis of Art. 6 (1) (f) GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which include social media. If appropriate consent has been obtained (e.g. consent to the storage of cookies), processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; consent can be withdrawn at any time.
Data transfer to the USA is based on the European Commission's Standard Contractual Clauses (SCC). Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.
Insofar as personal data is collected on our website using the tool described here and forwarded to Facebook, we and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of data and its transfer to Facebook. The processing carried out by Facebook after the transfer is not part of the joint responsibility. The obligations incumbent on us together have been set out in a joint processing agreement. The text of the agreement can be found at: https://www.facebook.com/legal/controller_addendum.
According to this agreement, we are responsible for providing privacy information when using the Facebook tool and for implementing the tool on our website in a privacy-secure manner. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g. requests for information) regarding the data processed by Facebook directly with Facebook. If you assert the rights of data subjects with us, we are obliged to forward them to Facebook.
In Facebook's privacy policy, you can find more information about protecting your privacy at: Facebook Privacy Policy. You also have the option to deactivate the “Custom Audiences” remarketing feature in the ad settings under Facebook ad settings. To do this, you must first log in to Facebook.
If you do not have a Facebook account, you can deactivate any user-related advertising through Facebook on the website of the European Interactive Digital Advertising Alliance: European Interactive Digital Advertising Alliance.
7. Plug-ins and Tools
youtube
This website embeds videos from the YouTube website. The operator of the website is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. When you visit a page on this website that has a YouTube video embedded in it, a connection to YouTube's servers is created. This tells the YouTube server which of our pages you have visited.
YouTube can also place various cookies or comparable recognition technologies (e.g. device fingerprinting) on your device. In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to create video statistics to improve the usability of the website and prevent fraud attempts.
If you are logged into your YouTube account while visiting our site, you enable YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
The use of YouTube is based on our interest in presenting our online content in an appealing way. According to Art. 6 (1) (f) GDPR, this is a legitimate interest. If consent has been obtained, processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; consent can be withdrawn at any time.
For more information on YouTube's handling of user data, please see YouTube's privacy policy at: YouTube Privacy Policy.
Webinaris
The operator of the website uses the Webinaris software to conduct online webinars. The provider is Webinaris GmbH, Bussardstr. 5, 82166 Gräfelfing, Germany (hereinafter referred to as “Webinaris”).
If you attend one of our webinars, your personal data is stored on Webinaris' servers for the purpose of holding the event. The data stored includes:
Your email address
Browser and system data
your IP address
Language and time zone
Chat data
Other data that you have entered yourself (e.g. name, telephone or customer number, support requests, chat messages)
Usage data from webinars (e.g. access numbers, registration history, registration for and participation in a webinar, access to specific pages, etc.)
Webinaris archives this data for the purpose and deletes it as soon as the purpose no longer exists. The legal basis for using webinaris is Art. 6 (1) (b) GDPR (contract fulfillment) and our legitimate interest in the professional execution of our webinars (Art. 6 (1) (f) GDPR). If a corresponding declaration of consent has been obtained (e.g. to store cookies), processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; the consent given can be withdrawn at any time.
We have concluded a data processing agreement (DPA) with the provider mentioned above. This is a data protection contract which ensures that it processes the personal data of our website visitors only on the basis of our instructions and in accordance with the GDPR.
8. Online marketing and partner programs
Affiliate programs on this site
The operator of the website participates in affiliate partner programs. If you click on an ad on our website that participates in the affiliate program and then make a transaction (such as a purchase), we receive a commission from our affiliated partners. This requires our affiliate partners to be able to identify you and understand that you were referred to the respective product via the advertisement placed with us and carried out the predefined transaction. For this purpose, our affiliate partners use cookies or comparable recognition technologies (e.g. device fingerprinting).
Data is stored and evaluated on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in correctly calculating his affiliate fee. If appropriate consent has been obtained (e.g. consent to the storage of cookies), processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; consent can be withdrawn at any time.
9. E-commerce and payment service providers
Processing of data (customer and contract data)
We collect, process and use personal data only to the extent necessary to establish, structure or change the legal relationship (inventory data). These measures are carried out on the basis of Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures. We collect, process and use personal data about the use of this website (usage data) only to the extent necessary to enable users to make use of the services and to bill them.
The collected customer data will be deleted when the order is processed or the business relationship is terminated. Statutory storage obligations remain unaffected by this.
Data transfer when concluding contracts for services and digital content
We only pass on personal data to third parties if this is necessary as part of contract processing, e.g. to the bank responsible for payment processing. Any further transfer of data will not take place or will only take place if you have given your express consent. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.
The basis for processing the data is Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or for pre-contractual measures.
Payment services
We include payment services from third-party companies on our website. When you shop with us, your payment details (e.g. name, payment amount, bank details, credit card number) are processed by the payment service provider for the purpose of payment processing. The respective contract and data protection regulations of the respective providers apply to these transactions. Payment service providers are used on the basis of Art. 6 para. 1 lit. b) GDPR (order processing) and in the interest of smooth, convenient and secure payment processing (Art. 6 (1) (f) GDPR). Insofar as your consent is obtained for certain actions, Art. 6 (1) (a) GDPR is the legal basis for data processing; consent can be withdrawn at any time with effect for the future.
We use the following payment services/payment service providers on this website:
PayPal
The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). Data transfer to the USA is based on the European Commission's Standard Contractual Clauses (SCC). Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full
For details, see PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Apple Pay
The payment service provider is Apple Inc, Infinite Loop, Cupertino, CA 95014, USA. Apple's privacy policy can be found at: https://www.apple.com/legal/privacy/de-ww/
Google Pay
The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google's privacy policy can be found here: https://policies.google.com/privacy.
Sofortüberweisung Sofort
The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter “Sofort GmbH”). With the help of the “instant transfer” process, we receive a payment confirmation from Sofort GmbH in real time and can immediately start fulfilling our obligations. If you have chosen the “Sofortüberweisung” payment method, please send the PIN and a valid TAN to Sofort GmbH, which they can use to log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and carries out the transfer to us using the TAN you have provided. She then immediately sends us a transaction confirmation. After logging in, your transactions, the credit limit of the overdraft facility and the existence of other accounts and their balances are also automatically checked. In addition to the PIN and TAN, the payment data you have entered and personal data are also transmitted to Sofort GmbH.
The data about you includes your first and last name, address, telephone number (es), e-mail address, IP address and any other data required for payment processing. The transmission of this data is necessary to establish your identity beyond doubt and to prevent fraud attempts.
Details on how to pay with instant bank transfer can be found under the following links:
https://www.sofort.de/datenschutz.html
https://www.klarna.com/sofort/
Giropay
The provider of this payment service is paydirekt GmbH, Stephanstraße 14 — 16, 60313 Frankfurt am Main (hereinafter referred to as “giropay”). For details, please see giropay's privacy policy at: https://www.paydirekt.de/agb/index.html
10. Online based audio and video conferences (conference tools)
Processing the data
Among other things, we use online conference tools to communicate with our customers. The tools we use are detailed below. When you communicate with us via video or audio conference over the Internet, your personal data is collected and processed by the provider of the respective conference tool and by us.
The conference tools collect all information that you provide to use the tools or that you access (e-mail address and/or telephone number). In addition, the conference tools process the duration of the conference, the start and end (time) of participation in the conference, number of participants and other “contextual information” about the communication process (metadata).
In addition, the provider of the tool processes all technical data required to process online communication. These include in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker, and the type of connection.
If content is exchanged, uploaded or otherwise made available within the tool, it is also stored on the tool provider's servers. This content includes cloud recordings, chat/instant messages, voice messages, uploaded photos and videos, files, whiteboards, and other information shared while using the service.
Please note that we have no full influence on the data processing processes of the tools used. Our options are largely determined by the corporate policy of the respective provider. Further information on data processing by the conference tools can be found in the privacy statements of the tools used, which we have listed below this text.
Purpose and legal basis
The conference tools are used to communicate with potential or existing contract partners or to offer our customers certain services (Art. 6 (1) (b) GDPR). In addition, the use of the tools serves to generally simplify and speed up communication with us or our company (legitimate interest within the meaning of Art. 6 (1) (f) GDPR). If consent has been obtained, the respective tools are used on the basis of this consent; consent can be withdrawn at any time with effect for the future.
Storage period
The data collected by us directly via the video and conference tools is deleted from our systems as soon as you request us to delete it, revoke your consent to store it, or the reason for storage no longer applies. The data collected by us directly via the video and conference tools is deleted from our systems as soon as you request us to delete it, revoke your consent to store it, or the reason for storage no longer applies.
